In this document we describe how we use and process your personal data. Please also read our separate cookie statement (see below) in which we explain how we use cookies and similar technologies.
This privacy statement applies to all forms of information that we collect through our website or by other means associated with it (for example, if you contact our customer service by email).
We may adjust the privacy statement from time to time. If your privacy is important to you, visit this page regularly.
If you do not agree with this privacy statement, you should no longer use our services.
We can not help you make an appointment with a pro in your area without information. So when you use our services, we ask for certain information. These are fairly general things, such as your name, contact information, your address, your phone number, your email address, your payment details. You may decide to make special requests for your service request. In addition, we also collect information about your computer, phone, tablet, or other device that you use to access our services, including the IP address, browser you use, and your language settings. In some cases we also receive information about you or collect other information automatically.
Of course, you may not be simply booking an appointment for yourself. You may be making a reservation for an acquaintance, or for a client. You may be an immo agency or a trustee, and you book an appointment for someone whose details you provide at the time of booking. At this point, we must inform you that it is your responsibility to ensure that the person or persons for whom you have provided personal data are aware of what you have done and have understood and accepted the manner in which we use this information (as described in this privacy statement).
The most important reason we ask for your personal information is to help you manage your service reservations and make appointments online and to ensure you receive the best possible service. We also use your personal data as part of our customer service, our marketing activities, to contact you in case of unforeseen with one of your bookings, to conduct a market research to improve the quality of our services, in the display of customer opinions that you post following an intervention reserved via our platform.
The main goal is to share your booking information with the service provider so that service can be performed. There are also other parties that can receive some of your data. This concerns the parties we are involved with to provide you with the services of belfix.lu. These include financial institutions, advertisers, our trading partners, in some cases the government or other authorities if the applicable law so requires. We do not sell or rent your personal data.
You always have the right to consult the personal data that we keep about you. You can request an overview of your personal data by sending us an email to the email address indicated in the contact section.
IT FORMA UAB, whose business name is "IT FORMA", whose registered office is located at J. Savickio g. 4, LT-01108 Vilnius - Lithuania, controls the processing of personal data on its websites and mobile applications.
Whenever you use our online services, including our applications, cookies and other tracking technologies may be used in different ways to ensure the proper functioning of the belfix.lu website, traffic analysis or advertising purposes. These technologies are either used directly by us or by our business partners, including third-party service providers and advertisers with whom we work. If you want to know more about what a cookie is, how it is used and what your choices are, see below.
A cookie is a small amount of data placed in the browser on your computer or on your mobile device. "Proprietary cookies" are cookies that are served by the entity operating the domain by which the cookie is served. belfix.lu's own cookies are therefore proprietary cookies. If we allow others to manage cookies through belfix.lu's websites and applications, these cookies are referred to as "third-party cookies".
In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer life and are not automatically deleted when you close your browser. We strive to serve cookies or to authorize cookies service with a maximum lifespan of 2 years. It is only in exceptional circumstances, for example for security reasons and in case of absolute necessity, that a cookie will last longer.
In addition to cookies, other tracking technologies similar to cookies are used. These may include web beacons (also known as pixel tags, web bugs or gifs), tracking URLs, or software development kits (SDKs). A web beacon is a tiny graphic image or just a pixel that can be transmitted to your computer as part of a web page request, application, advertisement, or HTML email message. These pixels can be used to extract information from your device, such as the type of your device or operating system, the IP address, time and date of the visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand from which referencing website belfix.lu's websites or applications are used. SDKs are small pieces of code included in applications, which function as cookies and web beacons.
All of these technologies are referred to collectively as "cookie" in this cookie statement.
Cookies are used for different purposes. They allow you to be recognized as the same user on the pages of a website, between websites or when using an application. The types of information we collect via cookies include the IP address; Device ID viewed pages; browser type; navigation information, operating system, ISP, timestamp, date and time of visit, length of visit, reference URL, and features used or activities performed on the website or applications.
It also means that we can use details about your interaction with the site, such as the number of clicks you make on a page, the movements of your mouse and scrolling activity, the search words you use and the text as you enter various fields. We use analytics cookies in the context of tracking our users through analytics tools such as Google Analytics, or similar platforms.
To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In browser settings such as Internet Explorer, Safari, Firefox or Chrome, you can define which cookies to accept and which to refuse. Where you find these settings depends on the browser you are using. Use the "Help" feature of your browser to locate the settings you need.
If you have any questions about this cookie declaration, please send an email to the address indicated in the contact section of our site. Our cookie statement may also change from time to time. So, visit this page regularly to keep up-to-date with updates.